Terms & Conditions

Important Information

Payment Terms

The full cost of individual consultations and consultation packages must be paid before the initial consultation. If payment has not been received, the consultation will not take place.

Cancellation Policy

Fees are non-refundable once a booking is made. However, if you or your baby are unwell (due to severe illness) on the day of the consultation, we will reschedule your appointment without applying a cancellation fee. Please notify me as soon as possible if you need to reschedule.

Consultations and Ongoing Support

All individual consultations, packages, and ongoing support provided via email or WhatsApp will only commence once full payment has been received.

Referrals to Other Professionals

At times, I may recommend that you work with additional healthcare professionals alongside my services. If parents choose not to follow these recommendations, I reserve the right to pause or discontinue ongoing support until the referral has been actioned.

Practitioner Illness

On rare occasions where I am unwell, I will provide as much notice as possible and arrange to reschedule your consultation at the earliest opportunity.