Privacy Policy

Introduction

This privacy policy explains how I collect, use, store, and protect your personal data when you interact with my services. I am committed to safeguarding your personal information and complying with relevant data protection laws.

How I Use Your Personal Data

I may use your personal data for legitimate purposes, including:

  • To manage my website, including your registration and account.
  • To provide the services you request, respond to your enquiries, and carry out any transactions you initiate.
  • For internal purposes such as auditing, data analysis, and research to improve and develop my services, content, and communications.
  • To establish and maintain communication with you.
  • To assess, plan, implement, and evaluate the care provided to you and your baby.
  • As evidence in legal proceedings, complaints, or regulatory reviews if necessary.
  • To monitor, detect, and protect against suspicious, fraudulent, or illegal activities and to identify violations of service policies.

Why I Collect Your Personal Data

I collect your personal data to:

  • Deliver safe, appropriate, and effective care for you and your baby.
  • Comply with professional requirements, including record-keeping obligations set by the International Board of Lactation Consultant Examiners (IBLCE).

What Personal Data I Collect

I may collect the following types of information:

  • Personal identification details (such as name, address, email, phone number).
  • Medical and health information relevant to your consultation and care.
  • Information you provide through forms, emails, telephone calls, or social media correspondence.

Who I May Share Your Personal Data With

Your personal data may be shared with:

  • Other healthcare professionals involved in your care (e.g., GP, Health Visitor, Midwife) — but only with your explicit consent.
  • My accountant, bank, or HMRC where necessary for financial or tax purposes.
  • Relevant authorities without consent if required for safeguarding, patient safety, or public protection purposes under the Code of Professional Conduct for IBCLCs.

Photographs may form part of your consultation records or be used for educational or promotional purposes, but only with your written consent.

How Long I Store Your Personal Data

I retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Records related to clinical care will be kept in line with professional and legal obligations.

How Your Personal Data Is Kept Secure

Protecting your personal data is a priority. I have implemented appropriate technical and organisational measures to prevent your data from being accidentally lost, used, accessed, altered, or disclosed in an unauthorised way.

Access to your personal and medical data is strictly limited to Carla Corral Lactation Consultant.

Please note that while I take appropriate measures to secure your data, no method of electronic transmission or storage is 100% secure. You should also take care when transmitting personal information over the internet.